Another Milestone passed by INS Claims and again WE Accomplished the Impossible!

Well, here's some great news.

On 27 March 2023 we passed another important milestone when Denis was assigned file number 3,000! (And no, Denis doesn't work for IHOP)

The claim referrals received to date have completely exceeded expectations and it is a significant increase from the projections we made 3 short years ago.

The number of referrals is an especially amazing accomplishment given ICBC went to a No-fault model a few years ago.

It's clear the files continue to be assigned to us only because of your superior customer service skills and expertise, and I thank you all for everything you do every day to make this happen.

INS Claims Referral Timeline:

• Ed took our first file on 6 June 2020.

• Bruce was assigned file number 1,000 on 21 March 2021

• Michelle was assigned file number 2,000 on 3 March 2022

• Denis was assigned file number 3,000 on 27 March 2023

INS Claims Services Team – Achieving the Impossible!

INS Claims Services was incorporated in 2018, however, we did not assign our first claim until June 2020.

 When we accepted our first assignment, we were in the midst of the Covid19 pandemic.  Many businesses were closed, employees were working from home, and there was no indication when, or if, things would ever go back to the way they were before. 

People were reluctant to meet and stringent rules were in place to prevent the spread.

Covid19 had a significant impact on claims handling and the independent adjuster role.

Many advised us to start the company after the pandemic ended and that starting an adjusting firm in the middle of a pandemic would be almost impossible.

But we had our processes and procedures in place and after waiting for so long, we made the decision to move forward.

 From the onset, our strategy was to set ourselves apart from other independent adjusting firms in two ways:

 1.    Hire dedicated experts to handle assignments.

2.    Deliver superior customer service on every claim we were assigned.

INS Claims adjusters Ed Wong and Bruce Tsuji – Assigned file number 1 on 6 June 2020, and file 1,000 on 25 March 2021 respectively.

On June 6, 2020, Ed Wong was assigned our first claim from adjuster Dora Wong. 

That was a momentous day for us, one I will never forget.

At that time there were only a few of us in the company and we were all excited for Ed.

In the months that followed, claim assignments continued to come in from across the province at a pace that exceeded our expectations, and on the March 25, 2021, Bruce Tsuji was assigned our 1,000th claim from adjuster Tammy Ng.

This was the significant milestone for us that confirmed our original strategy; that superior service delivered by experts was extremely important to those forwarding assignments to us.

 Throughout 2021 and into 2022 we continued to grow, and we hired the most knowledgeable people we could find.

INS Claims adjuster Michelle Skjerpen – Assigned file number 2,000 on 3 March 2022.

On March 3, 2022, Michelle Skjerpen was assigned our 2000th file by adjuster Matthew Kwok, another significant milestone in our short history.

Today we strive to deliver the same exceptional customer service and we continue to hire skilled expert adjusters that prompted the referral of assignments from the onset.

To ensure we deliver the customer service we have are known for, we now have grown to 21 independent adjusters who cover the Lower Mainland, Vancouver Island and Northern BC.  We are in the process of hiring three additional independent adjusters to handle our current volume.

Congratulations to the entire INS Claims Services team.  They have done an exceptional job and made the impossible…possible! 

We are already looking forward to reaching file # 3,000!

Brent Yerxa, President

INS Claims Services

INS Claims 1st Annual Social Distancing BBQ

Just sharing how wonderful our 1st Annual Barbecue was yesterday and we were enjoying the beautiful BC summer.

The INS Claims Services Team got together outdoors while keeping in mind social distancing. Each team member were seated with their own bubble and the necessary precautions were taken, even in food preparation.

Hope your summer is as lovely as ours…keep safe and stay safe!

ICBC Vendor Number Announcement

After a thorough and rigorous review process by ICBC, on the 22nd of May 2020, we were contacted and informed that INS Claims Services Inc. was a successful applicant and, therefore, is being awarded an ICBC billing number.

Experienced independent adjusters attached to INS Claims are expected to be entered into the ICBC database in early June 2020, which will allow ICBC adjusters to forward assignments to INS Claims for investigation.

ICBC is extremely discerning when accepting companies as a business partner and issuing a vendor number. In our case, ICBC posted they were accepting independent adjusting firms to apply through a government website. We subsequently completed a rather lengthy submission that was thoroughly reviewed by a team at ICBC.

All correspondence is submitted through the government site and we found ICBC has extremely high standards when selecting their business partners. Our written documents were diligently reviewed and scored.

In our submission, ICBC requested we respond in detail on many important issues. We had to explain our internal corporate Freedom of Information and Privacy Policies to ensure sensitive information is secure. Furthermore, we also defined and outlined our customer service delivery model and how we will be a value-added business partner to ICBC. A complete work history for each independent adjuster was submitted in order for ICBC to confirm our adjusters meet their skills, knowledge and abilities standards.

INS Claims currently has 19 adjusters qualified to take on work assignments from ICBC. Click here to meet Our Team.

Although the process was time consuming for both parties, it is integral every vendor articulate their qualifications in detail in order to meet these high standards.

We are pleased the staff at ICBC was able to review and approve our application, especially during the challenging work situations resulting from Covid-19 and with the extra pressures brought on by changing to the no-fault system.

Vancouver First Half Marathon 2020

Exercise has been part of our daily routine for many years. Completing running events has kept us motivated and active. As we age we say, "This may be our last run."...but we keep signing up for them as we benefit in so many ways. We get to bond with our family and friends, especially over coffee after we have survived the event.

Brent Yerxa and Keeley Glennon-Yee, as owners and CEO of INS Claims Services Inc., we help to raise funds for many different charities. This what we love and aim to do outside of our insurance adjusting company hours. We are inspired by all the athletes we run with and we feel such a sense of accomplishment at the finish line. Cheering on friends and family at these events is exhilarating. Recently we completed the Vancouver First Half Marathon...one of our favourites, a 21.1 km run around Stanley Park just recently last February 09, 2020. Our next adventure will be on April 5, 2020 in honour of Terry Fox and his Marathon of Hope that began 7 years ago.