INS Claims Services was incorporated in 2018, however, we did not assign our first claim until June 2020.
When we accepted our first assignment, we were in the midst of the Covid19 pandemic. Many businesses were closed, employees were working from home, and there was no indication when, or if, things would ever go back to the way they were before.
People were reluctant to meet and stringent rules were in place to prevent the spread.
Covid19 had a significant impact on claims handling and the independent adjuster role.
Many advised us to start the company after the pandemic ended and that starting an adjusting firm in the middle of a pandemic would be almost impossible.
But we had our processes and procedures in place and after waiting for so long, we made the decision to move forward.
From the onset, our strategy was to set ourselves apart from other independent adjusting firms in two ways:
1. Hire dedicated experts to handle assignments.
2. Deliver superior customer service on every claim we were assigned.
INS Claims adjusters Ed Wong and Bruce Tsuji – Assigned file number 1 on 6 June 2020, and file 1,000 on 25 March 2021 respectively.
On June 6, 2020, Ed Wong was assigned our first claim from adjuster Dora Wong.
That was a momentous day for us, one I will never forget.
At that time there were only a few of us in the company and we were all excited for Ed.
In the months that followed, claim assignments continued to come in from across the province at a pace that exceeded our expectations, and on the March 25, 2021, Bruce Tsuji was assigned our 1,000th claim from adjuster Tammy Ng.
This was the significant milestone for us that confirmed our original strategy; that superior service delivered by experts was extremely important to those forwarding assignments to us.
Throughout 2021 and into 2022 we continued to grow, and we hired the most knowledgeable people we could find.
INS Claims adjuster Michelle Skjerpen – Assigned file number 2,000 on 3 March 2022.
On March 3, 2022, Michelle Skjerpen was assigned our 2000th file by adjuster Matthew Kwok, another significant milestone in our short history.
Today we strive to deliver the same exceptional customer service and we continue to hire skilled expert adjusters that prompted the referral of assignments from the onset.
To ensure we deliver the customer service we have are known for, we now have grown to 21 independent adjusters who cover the Lower Mainland, Vancouver Island and Northern BC. We are in the process of hiring three additional independent adjusters to handle our current volume.
Congratulations to the entire INS Claims Services team. They have done an exceptional job and made the impossible…possible!
We are already looking forward to reaching file # 3,000!
Brent Yerxa, President
INS Claims Services