SIU CLAIM ADJUSTERS

DEDICATED EXPERTS - SUPERIOR SERVICE

Fraudulent claims are always a concern for Insurers and identifying and investigating fraudulent claims is a delicate process.

The investigators on the team bring over 70 years of combined SIU (Special Investigation Unit) experience.  All three have been peace officers specifically assigned to the investigation of insurance claims.

They are experienced in developing and executing an investigative plan, interviewing the key witnesses, and preparing thorough and detailed investigation reports.                  

Our dedicated specialists have extensive expertise and experience with various services including:

  •  Identifying fraudulent claims

  • Developing an investigation strategy

  • Taking statements

  • Identifying and collecting key pieces of evidence

  • Liaising with other agencies

  • Submitting detailed reports

Click to view our Independent Adjusters Locator Map.

MEET OUR IAs BY SPECIALTY

Click on the photo to get to know our Team Members.

Brent Yerxa
Glen Hayward
Chris Rinke
INS Claims Services Brad Craig
INS Claims Services Chris Haner
 
 
 
BRENT YERXA
BRENT YERXA
Brent is the owner and visionary leader behind INS Claims Services Inc., he prides himself on integrity and big picture thinking. He is an Independent Adjuster responsible for investigation, negotiation and settlement of a diverse portfolio of claims. With over three decades of combined experience with one of British Columbia’s largest insurance companies and a law enforcement background, Brent utilizes his skills and training to promptly deliver fair results. With a deep understanding of the sensitivity and complexity of the cases, Brent went on to become a Level 3 Independent Adjuster to better service his clients needs.
Brent believes in empowering his team, playing to their strengths and is an advocate for inclusive and supportive company culture, it is all about teamwork.
When not travelling, he takes great enjoyment in competing in local half marathons, going on hikes and cycling with his lovely wife.
E-mail: brent@insclaims.services
Contact No.: 604.996.1063
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GLEN HAYWARD
GLEN HAYWARD, BA

Glen is a highly qualified and knowledgeable Independent Adjuster with INS Claims Services. Glen is a well-known and highly respected adjuster and investigator by both SIU (Special Investigation Unit) Officers and police investigators in the Law Enforcement community. len has a passion for investigating difficult and suspicious claims and has spent 30 years honing his skills. Glen spent the last 25 years assigned to the largest SIU Department in British Columbia where he focused on the most difficult and challenging fraudulent investigations across the province. Glen has been called to lecture and train adjusters and police investigators on claims investigation techniques in both Canada and the United States. Glen has extensive experience in dealing with organized groups who systematically defraud insurers. In his spare time, Glen is passionate about coaching in a Lower Mainland competitive softball league with teams competing at National levels. He also enjoys spending time with his wife and two lovely daughters and their families. His newest and most favourite adventure yet has been becoming a grandfather.

E-mail Address: glen@insclaims.services
Contact No.: 778.779.1269
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CHRIS RINKE
CHRIS RINKE, BA
Chris is a highly qualified and respected Independent Adjuster with approximately 30 years of claims experience. Chris gained his extensive experience by working in a variety of departments within the Claims Division as well as being an Independent Adjuster for the past 2 years.
Chris always had a passion to investigate difficult and suspicious claims. For 16 years, he was a key piece of the largest SIU (Special Investigation Unit) in British Columbia. It was there that Chris honed his investigative and interviewing skills. Due to his vast expertise, Chris has been called on numerous times to present on investigations he resolved. In the past, Chris was called upon to train claims staff on red-flags or fraud indicators. His experience in SIU has also afforded Chris the ability to develop contacts in both the claims and policing communities. Chris is frequently called on by senior adjusting staff and defense counsel to take on difficult and suspicious claims.
Chris has a distinguished wrestling career; In fact, he was considered one of the top wrestlers in the world during the peak of his career. Chris went on to win numerous wrestling events with the most notable being the Bronze medal at the 1984 Olympics in Los Angeles, a truly amazing accomplishment! In his spare time Chris can be found at the golf course or volunteering his time coaching aspiring wrestlers.
E-mail: chris@insclaims.services
Contact No.: 604.807.4795
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BRAD CRAIG
BRAD CRAIG
With over 30 years of claims experience Brad is a highly qualified, respected, and knowledgeable Independent Adjuster at INS Claims Services. Brad has extensive experience in automobile claims where he began adjusting liability, theft, fire and all aspects of material damage claims. From there he progressed up to more difficult injury claims handling, focusing on claims that required more detailed investigations due to potential fraud and exaggeration found in some instances.
Because of his passion for investigating difficult claims, he worked his way to up through the ranks and joined one of the largest Special Investigation Units (SIU) in Canada. There, Brad honed his investigative skills, first as and SIU Investigator and then into an SIU Officer role with Peace Officer Status. He then moved into SIU management where he handled a team of Officers who investigated the most difficult claims. In total Brad spent over 22 years investigating fraudulent claims across British Columbia.
During his career Brad has mentored SIU Officers and trained adjusters in claim investigation techniques. Brad has a reputation as being fair and putting those he interacts with at ease with his calm and easygoing demeanor. With Brad, customer service is always a key priority and he’s quick to respond to customer needs, answer questions and resolve issues.
In his spare time Brad enjoys playing hockey, travelling, and spending time with his family.
E-mail: brad@insclaims.services
Contact No.: 778.823.2337
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Chris Haner
CHRIS HANER, BA, CIP, CRM
With over 30 years of claims experience Chris is a highly qualified and respected Independent Adjuster. He gained his experience by working in a variety of departments within the Claims department and through courses and training.
Chris is well educated and has a Degree in Communications from SFU, as well as his Chartered Insurance Professional (CIP) and Global Risk Management (CRM) designations. Chris is a strong believer in delivering excellent customer service and ensures he works closely with all those impacted by the claims assigned to him.
Chris has a passion for investigating difficult and suspicious claims and has spent over 30 years honing his skills in this area. He spent over 20 years assigned to the largest Special Investigation Unit (SIU) in British Columbia where focused on the most difficult and challenging fraudulent investigations across the province. He is an expert in taking statements, collecting evidence, and obtaining the details required to make critical claims decisions. He has delivered training to claims staff on how to identify red-flags, or fraudulent indicators. His experience in SIU has also afforded Chris the opportunity to develop contacts in both the policing and claims community.
In his spare time Chris enjoys biking, travelling, and spending time with his family.
E-mail: chrishaner@insclaims.services
Contact No.: 604.828.4348
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VANCOUVER & BC CLAIMS ADJUSTERS MAP

INS Claims Services Independent Adjusters Map

serving clients throughout british columbia

Call us at 604.888.1895 or email us at info@insclaims.services